Refund Policy: When We Refund Your Vietnam E-Visa
Refund policy of eVisaVietnam.com: a 100% refund if your e-visa is refused or late, what is not refunded, how to ask and how long a refund takes.
Our refund policy in one line: if your Vietnam e-visa is refused, or arrives after the delivery time shown at checkout, we refund 100% of what you paid, unless the application contained false or incorrect information. This page explains each case, what we do not refund, how the rules differ by service, how to ask and how long a refund takes. Last updated: October 9, 2026.
eVisaVietnam.com is a private visa service operated by TK VIET NAM., JSC, not the Vietnamese government. You can apply yourself at evisa.gov.vn for US$25. This policy applies to orders placed with us and sits alongside our terms and conditions. If you are ready to order, you can apply for your e-visa.
Refund policy at a glance:
| Situation | Refund |
|---|---|
| E-visa refused by the Vietnam Immigration Department | 100% of what you paid, unless false or incorrect information |
| E-visa delivered after the time shown at checkout | 100% of what you paid |
| Wrong name, date of birth, passport number, nationality or passport scan from you | No refund |
| Application already submitted and you change your mind | No refund |
When we refund 100%
Our money-back guarantee has two cases for an e-visa ordered through us, and each is measured against something you can check.
- The e-visa is refused. If the Vietnam Immigration Department refuses your application, we refund everything you paid us, including our service fee and the government fee, which our all-in price includes. The refund does not apply if the refusal comes from incorrect, incomplete or false information in your application.
- The e-visa arrives late. If the approved e-visa reaches you after the delivery time shown at checkout, we refund 100% of what you paid. The delivery time shown at checkout is the time that counts, not the name of the speed you chose. Our prices page lists every speed.
Choosing a faster speed does not guarantee approval: the Vietnam Immigration Department decides every application.
When we do not refund
We do not refund when the cause of the problem is the information supplied with the order, or when the service has already been completed.
- Incorrect or false information: This includes a wrong name, date of birth, passport number or nationality, or a wrong or unreadable passport scan. We process your visa on the information you provide, so check every detail before you submit.
- A missing or wrong file: Processing time begins only after we receive your full payment and correct information. A delay caused by a file we asked you to replace does not count as a late delivery.
- An application already submitted: Once your application has been submitted to the Vietnam Immigration Department for processing, it cannot be cancelled, and a change of mind is not a reason for a refund.
- Travel costs: We do not cover flights, tours or accommodation affected by a refusal or a delay.
If you find a mistake after your e-visa is issued, you do not need a refund to fix it. Read how to correct a Vietnam visa, and write to us within a week of delivery. If the mistake is ours, we issue a new e-visa free of charge.
Refund policy by service
The two refund cases above are written for the e-visa. Other services have their own scope, because some fees go straight to the authorities.
| Service | What we refund |
|---|---|
| E-visa | 100% of what you paid us, if refused or late (above) |
| Expedite for an application you filed yourself | 100% of what you paid us if we cannot deliver the service. The government fee you paid on evisa.gov.vn went to the government and is not ours to refund |
| Visa on arrival | 100% of the service fee you paid us if we cannot deliver the approval letter. The stamping fee is paid at the airport, not to us |
| Airport fast track and airport transfer | Message us as soon as your plans change, and we tell you what applies to your booking before the service date |
How to ask for a refund
Write to us by email at [email protected] or on WhatsApp at +84 879 932 635 (8:00 to 21:00, GMT+7). Include:
- Your booking number: From the confirmation email.
- The email address you used: The one on the order.
- The reason: For example, the refusal notice or the delivery time shown at checkout.
We will tell you if the refund applies. Please contact us before you open a dispute with your card issuer.
How long a refund takes
We process an approved refund within 5 to 7 working days, to the original payment method. Your bank or card issuer may need additional time to show it on your statement.
Cancelling an order
If you want to cancel, message us straight away, before your application is submitted. We then tell you whether your order is still unsubmitted. Once it has been submitted to the Vietnam Immigration Department, it cannot be cancelled.
Contact us
TK VIET NAM., JSC, No. 16B, Lane 51, Thanh Liet, Hanoi, Vietnam. Email [email protected], WhatsApp +84 879 932 635, 8:00 to 21:00 (GMT+7). More ways to reach us are on our contact page.
